- February 11, 2016
- Posted by: Gopinath Narayanan
- Category: Call Center, Cloud, CRM, Customer Care, deployment, Microsoft Dynamics CRM, Mobile, SMS Gateway
This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.