- June 4, 2014
- Posted by: Gopinath Narayanan
- Category: BPM, CRM, Implementation
Tools are used to create Steps within a Task, providing the functional building blocks that interface with common technologies, systems and applications. They are then joined together in a logical sequence to build the business process. Tools can be grouped into the six categories of Event, Input, Format, Output, Execute, General and Specialist (3rd Party).
Read more here. Tools.