Why Choose Belladonna IT?

We are one of India’s pioneering CRM consulting companies. With extensive knowledge gained over fourteen years of CRM consulting. We have extended our services to include Customer Relationship Optimization (CRO). We deliver these solutions over world class CRM solutions such as Microsoft Dynamics CRM, Zoho CRM and Nimble. There are a compelling need for Marketing, Sales and Customer service personnel to have a unified view of all the enterprise application within the company and a unifies view of the customer.

We also offer a full range, end to end service portfolio of CRO services from Review of your  existing CRM deployment to retooling, redeploying and retraining the users thus enhancing productivity and improving the ROI of your CRM.

With computing moving rapidly out of deskbound devices and being replaced by tablets and smart phones. We also have the capability to mobilize your enterprise applications. With a young and vibrant team of functional and technical consultant and project management experience, we are quipped to offer our customers significant value and benefits in their CRM deployment.

What is CRM

CRM, or Customer Relationship Management is a software for managing your customer’s lifecycle with you. It starts from the time you receive an enquiry through the sales cycle of your company and post sales service. You can also use CRM to cross sell or up sell your products or services to your existing customers.

Why do I need CRM?

Today it is possible to track who is visiting your website and what kind of activity they are performing on your website. Website it no longer a place to show your products and to give your contact details. By creating a web form, you can capture information from people or companies who are interested in your products or services. You can even offer a shopping cart and a payment gateway for a small fee that your customers can buy things quickly.

What is Automation

Marketing automation refers to the software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media and other website actions. The technology of marketing automation makes these tasks easier source hubspot.com.

What is CWhy should I have social media?

Chances are that your customer is already on social media-either facebook, linkedin, twitter or Instagram or a combination thereof. Unless you are present on social media, your customer will see competitive brands there and that can influence them to move to them. So it is absolutely essential to have a social media presence.

What is Helpdesk?

In today’s competitive world, every organization has to service their customers with speed and satisfaction. Help Desk solutions are used to receive complaints, assign them to service agents and resolve the problems as soon as possible. This helps organizations improve customer service on a regular basis.

Is CRM mobile friendly?

Yes! Today’s CRM allow you to install their app on your Android phones or iphones. You can call your customers right out of your app. Your sales people don’t have to come to the office to update a phone call or a sales status- all are available in feature rich mobile CRM’s.

Manufacturing

Zoho creator is a low-code application development platform that can help you build customized solution for your manufacturing business. It comes with handy features, like a drag-drop interface and guided scripting, that will have you automating your workflows in no time.

Financial Services

  1. Insurance
  2. Wealth Management
  3. Merchant Banking

Hospitality

  1. PG accommodations
  2. Travel and Tours

Real Estate

With over ten years of experience configuring and customizing CRMs for Real Estate industry, we can customize and automate your process to maximize returns.

Marketing

  • Campaigns
  • E-mail marketing
  • Social Media
  • Self service

Sales

  • Lead Gen
  • automated lead qualification
  • Cross selling
  • High value customer Management

Backend Integration

  • AR visibility
  • Stock visibility
  • Parts visibility
  • Expired contracts
  • Portfolio management visibility
  • CTI/SMS Gateway Integration

Customer Service

  • Call login management
  • Escalation/workflows
  • SMS Alert
  • SLA Management

We, Belladonna, have multiple products as

  • Zoho CRM
  • Zoho one
  • Zoho desk
  • Hubspot

We are specialized in Consulting, Training, Customization, and of course Hubspot services. Also, we have the best solutions for Retailers and distributors.

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